Frequently Asked Questions (FAQ)

We work with food & beverage manufacturers, cosmetic and supplement producers, pharmaceutical-related facilities, herbal product companies, retail chains, importers, exporters and SMEs across various industries.

We provide more than testing. We offer testing strategy, regulatory interpretation, certification preparation, corrective action planning and compliance advisory – delivering solutions beyond typical laboratory services.

Most consultations can be conducted through WhatsApp, email or online meetings. On-site visits can be arranged when necessary based on project needs.

• No EPF / SOCSO / leave or HR costs
• No onboarding or training period
• No risk of staff resignation or turnover
• Faster access to specialised knowledge
• Broader experience across multiple industries
• Lower long-term cost and higher flexibility

We support a wide range of testing needs, including:

• Food, beverage and herbal product testing
• Cosmetic, supplement & pharmaceutical-related testing
• Stability and shelf-life studies
• Microbial and heavy metal analysis
• Mineral, palm oil and chemical testing
• Packaging and migration tests
• Drinking water, river water & waste water analysis
• Environmental swab testing
• Air monitoring and VOC testing
• DNA-based testing
• MSDS preparation (GHS compliant)

We provide:

• Guidance on what tests are needed and why
• Advice on parameters that match regulatory requirements
• Interpretation of results in both technical and regulatory context
• Recommendations when results fail or are borderline
• Support on how test results affect certification or registration

Yes. We help assess what the numbers mean in terms of safety, quality, regulatory compliance, certification impact and market acceptance, and advise on the necessary next steps.

Yes. We design testing plans aligned with:

• MOH/KKM and NPRA requirements
• Halal requirements
• HACCP, GMP and MeSTI standards
• Export and importing country regulations
• Product type, risk level and intended claims

We provide advisory for:

• Halal certification (factory & retail outlets)
• HACCP certification
• GMP certification for food industry
• MeSTI certification
• GMP for cosmetics, pharmaceuticals & supplements
• DOA Premise Registration
• myGAP certification
• Phytosanitary certification
• Export approval certification

Yes. We assist with:

• SOPs, manuals and compliance records
• HACCP plans and hazard analysis
• GMP & MeSTI documentation
• Halal documentation and ingredient lists
• Supplier and raw material assessment structure
• Internal compliance and traceability systems

Yes. We provide:

• Internal audits and pre-audit assessments
• Mock audits simulating real conditions
• Audit checklist preparation
• Documentation review and improvement
• Staff training on audit expectations

Yes. We assist with:

• Root cause investigation
• Corrective and Preventive Action (CAPA) planning
• Documentation and system restructuring
• Follow-up and monitoring until issues are closed

Products such as:

• Traditional herbal products
• Health supplements
• Certain pharmaceutical categories

typically require NPRA MAL registration, depending on their claims and composition.

All cosmetic products distributed in Malaysia, including skincare, body care, haircare, fragrance and makeup, require NPRA cosmetic notification.

We help prepare:

• MAL registration dossiers
• Cosmetic notification documentation
• Label and packaging compliance review
• Ingredient safety assessments
• MSDS (Material Safety Data Sheets)
• Stability and safety test result summaries

Yes. We ensure documentation is complete, compliant and structured according to regulatory expectations, which helps reduce back-and-forth queries and potential rejection.

Yes. We review labels and claims to ensure they comply with:

• MOH/KKM guidelines
• NPRA cosmetic or product regulations
• Halal and other certification requirements (where applicable)

We help resolve:

• Failed laboratory test results
• Heavy metal or microbial contamination issues
• Product stability and formulation problems
• Swab test and hygiene failures
• Production deviations and process non-conformities
• Raw material inconsistency
• Audit findings and regulatory non-compliance

We will:

• Review test results in detail
• Identify possible root causes
• Recommend re-test parameters if needed
• Suggest formulation or process changes
• Prepare a technical CAPA plan to prevent recurrence

Yes. We help prepare structured responses and corrective action plans that meet regulatory expectations and address the root issues effectively.

Yes. We guide compliance system design, documentation requirements, risk assessment, certification planning and ongoing monitoring for new facilities or expanded production lines.

Yes. We support Halal applications, renewals and expansion to multiple outlets or manufacturing facilities, including system setup and continuous maintenance.

Yes. We assist with Halal manuals, procedures, ingredient and supplier evaluation, record-keeping and staff training on Halal requirements.

We can review the current situation, identify gaps and rebuild the documentation and system properly to move the application forward.

We assist with:

• HACCP plan development
• Hazard analysis and CCP identification
• Documentation templates and record structure
• Staff training
• Internal and pre-certification audits

Yes. We provide support for SOPs, hygiene programs, facility layout review, documentation systems, staff training and mock audits to prepare for GMP certification.

We assist with documentation setup, risk control structure, internal audits, staff guidance and corrective actions to meet MeSTI requirements.

Yes. We support GMP documentation, quality management systems, validation guidance and regulatory compliance checks specific to cosmetic, pharmaceutical and supplement manufacturing.

Facilities dealing with agricultural, plant-based or herbal raw materials may require DOA premise registration. We assist with required documentation, layout considerations and compliance expectations.

myGAP is Malaysia’s Good Agricultural Practices certification. We support farms and related facilities with documentation, record systems, process flow design, staff guidance and audit preparation for myGAP.

Phytosanitary certification is typically required when exporting plant-based or agricultural products to countries with biosecurity controls. We help with documentation, inspection readiness and regulatory coordination.

Yes. We assist in preparing testing, documentation and regulatory submissions required to obtain export approval for food, beverage and health-related products.

Yes. We offer monthly and annual consulting packages which include priority support, ongoing advisory, document review, audit preparation and compliance monitoring.

Yes. We accept project-based work for certification, registration, troubleshooting and testing advisory depending on your needs.

Pricing depends on:

• Scope and complexity of work
• Number of products, outlets or factories involved
• Documentation volume and time required
• Need for on-site visits or travel
• Timeline urgency

Yes. Travel fees are applicable for out-of-state locations or extended on-site visits.

You can contact us via WhatsApp, email or through our website contact form. We will review your situation and recommend a suitable approach or package.

It is useful to prepare:

• Product type and category
• Testing or certification goals
• Factory or outlet location
• Existing documents or test results (if any)
• Expected timeline or target date

Yes, depending on availability and complexity. Retainer clients receive priority handling for urgent issues.

Our package provides continuous regulatory, technical and compliance support, including:

• Regulatory advisory (MOH/KKM, JAKIM, NPRA, DOA and international requirements)
• Ingredient, formulation, claim and labelling review
• Halal, HACCP, GMP, MeSTI guidance
• Pre-submission verification for all applications
• Documentation structuring & corrective action guidance
• WhatsApp / Email / Phone support
• Scheduled on-site visits (based on plan)

Pricing is customised based on the client’s operational scope, including:

• Number of facilities / outlets
• Certification needs (Halal, HACCP, GMP, MeSTI, NPRA)
• Product categories and complexity
• Frequency of documentation review
• Regulatory workload and expansion plans

A quotation is provided after understanding your business needs.

No. Consulting package support is allocated monthly to ensure consistent assistance and ongoing compliance monitoring.
This ensures priority response throughout the engagement.

Long-term clients receive priority support:

• Monday–Saturday: 8am–8pm
• Sunday & Public Holidays: Based on availability

Urgent cases receive accelerated support whenever possible.

Yes. We support:

• Manufacturing facilities in Malaysia
• Retail outlets nationwide
• Singapore operations (HSA / MUIS / SFA)
• Export-related compliance

Multi-site clients will have customised plans.

Yes. Services include:

• Internal audits
• Halal maintenance checks
• HACCP / GMP / MeSTI surveillance audit support
• Corrective & Preventive Action (CAPA) guidance

On-site attendance depends on your selected plan.

Yes. The long-term package is commonly used to support expansion. We assist with:

• Reviewing new equipment or processes
• Developing regulatory documentation
• Ensuring certification readiness for new locations
• Evaluating compliance for new product launches

Additional project work may require separate quotation.

Laboratory tests are not included in the package fee.

However, long-term clients receive:

• Priority coordination
• Professional test selection
• Interpretation of laboratory results

Test fees are charged separately.

The long-term package is ideal for companies without internal regulatory staff.
You gain access to an experienced consultant without:

• EPF / SOCSO
• Training costs
• Turnover problems
• Knowledge gaps

Yes. Packages can be adjusted as your business grows.
Changes take effect in the next billing cycle.

No. Package fees are non-refundable because time is reserved exclusively for your company.
This compensates for opportunity cost and guaranteed priority allocation.

You will receive:

• A formal quotation
• A consulting package agreement
• An onboarding checklist

Support begins once confirmation and payment are completed.